18 Inch Vented See-Thru Burner Assembly with MilliVolt Control for VWF Log Sets - Natural Gas

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Brand: Monessen Hearth Systems
Model # VWF18STNVC
Item # 16554
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Availability: Available
Was: $662.00 More Sales & Closeouts
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This is a log set designed to work with compatible Monessen™ burners.

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* Last updated on November 16th 2015.
* Product, parts, color, finish, or texture may vary slightly from photos.
Customer Feedback  Our customers rate us 5/5 stars.

Our loyal customers have left 55 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback

Customer Service
I must say the ladies in customer service really do go above and beyond. They have been quick to respond and extremely helpful. I can not wait to get my concrete bowls and install them. Thank you Dana and Lindsey for great service.

Happy Customer rated our company service 5/5 Happy Customer

Bad experience
I went by the description they had but apparently it was not the actual size of the product but the size of the fireplace. No where on the website do they have the diameters of the actual product. After getting the product I noticed it was the wrong size and tried returning it. They want 20% restocking and I pay for shipping due to the terms but in the terms and condition it also States you'll get a courtesy email to make sure you purchase the right product before it ship. Well after I said that they stop emailing me. CJs Hearth & Home Team The description on the web site said that it was a screen for a direct vent fireplace. After seeing a picture of your fireplace it was clear that you have a vent free fireplace not a direct vent. A direct vent fireplace has a sealed piece of glass on the front of the fireplace. This screen is made only for the Monessen models listed in the ...

Diane rated our company service 1/5 Diane Spartanburg

Fireplace doors
Awesome service and product, couldn't be happier. The custom doors that I ordered fit like a glove and came earlier than expected. If you need replacement or custom made doors for your fireplace, get them here.

steve rated our company service 5/5 steve Fayetteville, NC

Thank you for responding and extending a discount offer to me. I'm so very impressed by your concern for just one customer, thanks. Also thank you for the advice about what may happen if we shut the doors completely.

Stacy rated our company service 5/5 Stacy

Very Good Packaging
The Fireplace Doors arrived yesterday afternoon and they were very well packaged. I installed the fireplace doors this morning and I am pleased with the way the finish was protected and how the installation went. Everything went smoothly.

Morris rated our company service 5/5 Morris

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