Love your fire place but dislike carrying, cleaning and chopping the wood? Our Canyon Log burner set is the fireplace for you! Enjoy the warmth and ambience of a real wood fireplace without all the hassle. No mess to clean up, no wood to chop just follow the owners manual to set up your logs and begin enjoying your new fireplace. Harmony burner is vent free providing 38,000 BTUs of supplemental heating power to quickly and efficiently heat your space. Fireplace comes with a thermostatic remote to automatically keep the temperature in the room within 3 degrees Fahrenheit of the user set temperature. Can be purchased to fit a liquid propane or natural gas fuel system.
Harmony Burner (Natural Gas or Liquid Propane) Max BTU's 40,000
Millivolt Control (has standing pilot light/can be started in power outage) with on/off switch NO REMOTE INCLUDED
Intermittent Pilot (no standing pilot light so less gas consumption) WITH THERMOSTAT REMOTE CONTROL
Expanded Ember Bed Intermittent Pilot (no standing pilot light) WITH THERMOSTAT REMOTE CONTROL
Expanded Ember Bed Standing Pilot WITH VARIABLE FLAME & THERMOSTAT REMOTE CONTROL (Control the size of the flame and the temperature with remote).
Features and Benefits
All parts (except remote controls and thermostats) carry a 5-year limited warranty, with a 5-year limited labor warranty.
Remotes and Thermostats (Sold with Systems or as Accessories) • All parts carry a 1-year limited warranty.
Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. Empire will make replacement parts available at the factory. Shipping, labor, and installation expenses are not covered. To make a claim under this warranty, please have your receipt available and contact your installing dealer. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Unauthorized service or parts replacements will not be covered. This warranty applies to the original purchaser only and is not transferable.
What Is Not Covered;
This warranty does not cover damages that might result from the use, misuse, or improper installation of this appliance.
This warranty does not cover claims that do not involve defective workmanship or materials.
This warranty does not cover unauthorized service or parts replacements will not be covered.
|Material||Ceramic Fiber Logs|
|BTU||20k-40k BTU depending on burner and fuel used.|
|Fuel Type||Natural Gas or Liquid Propane|
|Width||appoximately 27 inches|
Our loyal customers have left 59 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback
I received my shipment of the Cottesmore Electric Coal Basket this morning. I am very pleased with the basket and the way it operates. The heater is very quiet and the flickering flame effect is very attractive. I had planned to plug the unit into the electrical outlet on the right side of my fireplace. The electric cord is not long enough to reach that outlet since the cord comes off the left side of the unit. I will have to work something else out. I was very happy and surprised to receive the basket this soon. Thank you for such excellent service. Its been a real pleasure doing business with your company.
From the first moment I interacted with Dana she was nothing but professional, courteous and more than a little helpful. Dana never failed to reply to an email or answer a question. She kept me apprised of my order and her follow through was fantastic. I never felt alone during this process.
Very poor customer service
Still not resolved. I called, emailed and was billed, paid and received only received 2 one One lb bags!. This is not what I ordered. No response! CJs Hearth & Home Team Kathy - We apologize for the inconvenience and want to get this resolved for you. Our customer service team called and spoke with your husband several times asking to speak with you. Please call us at your convenience so we can be sure you get the proper color and size per your request.
I went by the description they had but apparently it was not the actual size of the product but the size of the fireplace. No where on the website do they have the diameters of the actual product. After getting the product I noticed it was the wrong size and tried returning it. They want 20% restocking and I pay for shipping due to the terms but in the terms and condition it also States you'll get a courtesy email to make sure you purchase the right product before it ship. Well after I said that they stop emailing me. CJs Hearth & Home Team The description on the web site said that it was a screen for a direct vent fireplace. After seeing a picture of your fireplace it was clear that you have a vent free fireplace not a direct vent. A direct vent fireplace has a sealed piece of glass on the front of the fireplace. This screen is made only for the Monessen models listed in the ...
GREAT PRICES!! fit in my budget.