The Manchester gas fireplace offeres a spacious viewing area with up to 904 square inches of viewable area, you will be able to enjoy the warmth and glow of your fireplace from every angle. The authentic fire viewing with an aluminized pan burner that produces realistic, randomly dancing flames. Its larg ember bed and glowinglog set add to the overall fire viewing experience.
Signature Command (SC) Control Features:
This appliance is approved for installation with the following direct-vent pipe.
Only MHSC venting components specifically approved and labelled for this fireplace may be used.
Uses 5" x 8" Direct Vent Pipe
The following components are warranted for life to the original owner, subject to proof of purchase: Firebox, Combustion Chamber, Heat Exchanger, Grate and Stainless Steel Burners.
FIVE YEAR WARRANTY
The following components are warranted five (5) years to the original owner, subject of proof of purchase: Ceramic Fiber Logs.
MHSC warrants the components and materials in your gas appliance to be free from manufacturing and material defects for a period of two years from date of installation. After installation, if any of the components manufactured by MHSC in the appliance are found to be defective in materials or workmanship, MHSC will, at its option, replace or repair the defective components at no charge to the original owner. MHSC will also pay for reasonable labor costs incurred in replacing or repairing such components for a period of two years from date of installation. Any products presented for warranty repair must be accompanied by a dated proof of purchase.
This Limited Lifetime Warranty will be void if the appliance in not installed by a qualified installer in accordance with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the appliance, and does not extend to (1) firebox/burner assembly damage by accident, neglect, misuse, abuse, alterations, negligence of others, including the installation thereof by unqualified installers, (2) the costs of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental or consequential damage. All service work must be performed by an authorized service representative.
Ships as freight.
Shipping cost is included in pricing. Additional shipping may be required for areas considered "remote" by delivery services.
BEFORE PURCHASING, PLEASE NOTE THE FOLLOWING:
This product must ship LTL freight and a signature is required for delivery.
Please be sure to inspect the all freight shipments carefully and note any damages or missing items on the delivery receipt.
In the event of possible concealed damage, customers MUST write "Pending Inspection" next to their signature on the delivery receipt. Failure to write "Pending Inspection" on the delivery receipt will bar the customer from recovery for undiscovered/concealed damage, after the fact.
All deliveries will be common carrier "Curbside Delivery"
"Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the drivers responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up
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Wow, fast turn around on my order.
Communicating with your company was wonderful. Very professional.
Just wanted to let you know we (finally) received the correct grate. Please extend Marcy our thanks – she was very helpful throughout this!
Very poor customer service
Still not resolved. I called, emailed and was billed, paid and received only received 2 one One lb bags!. This is not what I ordered. No response! CJs Hearth & Home Team Kathy - We apologize for the inconvenience and want to get this resolved for you. Our customer service team called and spoke with your husband several times asking to speak with you. Please call us at your convenience so we can be sure you get the proper color and size per your request.
Glass had to be resized to meet order once. Customer service was amazing. Unfortunately the glass was not. Even with the resizing and additional information provided the glass failed to meet the specifications required. Although the company was amazing to work with, I will have to go somewhere else with my business.