Platinum and/or palladium are the catalytic substances in our combustors. These precious metals are applied to the honeycomb of the combustor (either ceramic or steel).
Your wood stove or fireplace will need a bypass in order to use a catalytic combustor.
When the exhaust temperature isn't high enough for a combustor to "light-off" the wood-smoke exhaust must have an alternate route to go, until the combustor is hot enough to perform its function.
Original equipment catalytic combustors that are "canned" (the ceramic is wrapped with a stainless steel strip) should be replaced by new combustors that are also canned. Observe that canned combustors have gasket material sandwiched between the can and the ceramic honeycomb.
Woodstoves with canned combustors may, or may not, require additional gasket outside the can for a good fit inside the stove. This depends on the particular stove design. In some cases the combustor assembly consists of two or more pieces. Gasket should be used between the individual pieces for a good fit.
Federal law requires any EPA-certified catalytic wood stoves be operated with combustors to reduce air pollution over the entire life of the stove.
How Much Gasket Do I Need?
To determine which gasket will work best, calculate the outer dimension of your combustor. Six-inch-round combustors require 19 linear inches of gasket. Seven-inch-round combustors require 22 linear inches of gasket. Oblong combustors require gasket twice the length, plus twice the width, PLUS two inches (a half-inch for each corner). Order CatGuard Gasket
Combustors are guaranteed to contain sufficient catalytic precious metals (platinum and/or palladium) formulated and properly applied to conform to requirements of the U.S. Environmental Protection Agency for certified wood-burning products, and when installed in USA are warranted for structural integrity for five years or 12,000 hours burn-time, whichever comes first, when correctly installed and maintained. Failure due to incorrect use, including with fuels other than dry natural wood, is excluded.
REMEDIES UNDER THIS WARRANTY
Manufacturer will replace a defective combustor, free of charge, for the first 90 days following the date of original purchase.
After the first 90 days, replacement will be at the following discount:
Year 1 — 50% of original price paid
Year 2 — 40% of original price paid
Year 3 — 30% of original price paid
Year 4 — 20% of original price paid
Year 5 — 10% of original price paid
Year 6 — Replacement at current retail price.
5-10 Business Days.
Product can not be shipped to Canada!
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We received the fireplace heater and are very pleased with it and you handling of our order. We will pass your company's name on to our friends. Thank you for all you have done to complete our order.
GREAT PRICES!! fit in my budget.
Make sure you know before buying anything from Fireside Expressions that they will charge you 35% for any returns, even if the box is unopened. They don't have to do a lot of sales, they meet their targeted revenue from restocking fees. FIRESIDEXPRESSIONS ANSWER: Dear Ms. Lynch, Firesidexpressions does not charge restocking fees to make money. Restocking fees are charged by manufacturers and vendors to cover the costs of re-entering items into inventory, inspecting the items and re-boxing them in new boxes and filing the paperwork. We also must pay the re-stocking fees if we don’t normally stock items. By the way, I know that the BBB did pass along our offer to share the restocking fees and lower your rate to 25%. They told us that you did not think that was good enough.
Fire pit has small flame
When I put my fire pit glass on top of the orafice, it seems like the glass is covering the hole/ports and the fire is very sporadic which is limiting the heat from the pit. Any suggestions on what I can do?
Glass had to be resized to meet order once. Customer service was amazing. Unfortunately the glass was not. Even with the resizing and additional information provided the glass failed to meet the specifications required. Although the company was amazing to work with, I will have to go somewhere else with my business.