The Echelon's™sleek, wide-format design lets you enjoy its flames from almost any angle. And with the convenience of its exclusive Total Signature Command system, you can adjust your flame profile from anywhere in the room. Echelon gas fireplaces offer incredibly wide viewing area in a compact space thanks to the ceramic glass front with a convenient quick latch design.
The Signature Command System™ gives you ultimate convenience at your fingertips. This exclusive system gives you a full-featured command center for your fireplace. The included touchscreen remote offers even more flexibility. This fireplace delivers 34,000 BTUs , so you'll stay nice and warm while efficiently heating the room to help lower heating costs.
Signature Command (SC) Control Features:
This appliance is approved for installation with the following direct-vent pipe.
Use Monessen and Majestic certified 5" x 8" PVLP-SLP Direct Vent Pipe
The following components are warranted for life to the original owner, subject to proof of purchase: Firebox, Combustion Chamber, Heat Exchanger, Grate and Stainless Steel Burners.
FIVE YEAR WARRANTY
The following components are warranted five (5) years to the original owner, subject of proof of purchase: Ceramic Fiber Logs.
MHSC warrants the components and materials in your gas appliance to be free from manufacturing and material defects for a period of two years from date of installation. After installation, if any of the components manufactured by MHSC in the appliance are found to be defective in materials or workmanship, MHSC will, at its option, replace or repair the defective components at no charge to the original owner. MHSC will also pay for reasonable labor costs incurred in replacing or repairing such components for a period of two years from date of installation. Any products presented for warranty repair must be accompanied by a dated proof of purchase.
This Limited Lifetime Warranty will be void if the appliance in not installed by a qualified installer in accordance with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the appliance, and does not extend to (1) firebox/burner assembly damage by accident, neglect, misuse, abuse, alterations, negligence of others, including the installation thereof by unqualified installers, (2) the costs of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental or consequential damage. All service work must be performed by an authorized service representative.
Ships as freight.
Shipping cost is included in pricing. Additional shipping may be required for areas considered "remote" by delivery services.
BEFORE PURCHASING, PLEASE NOTE THE FOLLOWING:
This product must ship LTL freight and a signature is required for delivery.
Please be sure to inspect the all freight shipments carefully and note any damages or missing items on the delivery receipt.
In the event of possible concealed damage, customers MUST write "Pending Inspection" next to their signature on the delivery receipt. Failure to write "Pending Inspection" on the delivery receipt will bar the customer from recovery for undiscovered/concealed damage, after the fact.
All deliveries will be common carrier "Curbside Delivery"
"Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the drivers responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up
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Thank you!!! What great response!!! I appreciate the quickness and the service of your company!!!
The man I talked to this morning was very helpful and friendly I will be calling back to make my purchase soon! Thank You for your kindness.
I received my shipment of the Cottesmore Electric Coal Basket this morning. I am very pleased with the basket and the way it operates. The heater is very quiet and the flickering flame effect is very attractive. I had planned to plug the unit into the electrical outlet on the right side of my fireplace. The electric cord is not long enough to reach that outlet since the cord comes off the left side of the unit. I will have to work something else out. I was very happy and surprised to receive the basket this soon. Thank you for such excellent service. Its been a real pleasure doing business with your company.
Ron helped me out very well on the phone (assistance with measuring). I was impressed with his follow-up too.
Very poor customer service
Still not resolved. I called, emailed and was billed, paid and received only received 2 one One lb bags!. This is not what I ordered. No response! CJs Hearth & Home Team Kathy - We apologize for the inconvenience and want to get this resolved for you. Our customer service team called and spoke with your husband several times asking to speak with you. Please call us at your convenience so we can be sure you get the proper color and size per your request.