This is an artisan glass for American Fyre Designs® products.
R.H. Peterson Group, Inc., does hereby warrant subject to the limitations hereinafter stated, its products to be free from defects in material and workmanship under normal use and service for a period of thirty-six (36) months from the date of shipping for exterior fireplaces AND twelve (12) months from the date of shipping for exterior firetables, fire urns, fire pits, and FireFalls. This limited warranty extends only to the original purchaser for use, and will be void if the product is used under conditions other than those for which it was designed or if it is not used in compliance with all instructions contained in any operating manual or specification sheets provided for such project. Changes in color due to weather and sunlight are natural occurrences outside the scope of this limited warranty.
The sole obligation of R.H. Peterson Group, Inc., under this limited warranty, and the exclusive remedy of the purchaser under this limited warranty is the repair or replacement, without charge, F.O.B. shipping point, of such products or parts of products only, specifically excluding any labor or installation thereof, which R.H. Peterson Group, Inc., after inspection, determines to be defective. Purchaser must notify R.H. Peterson Group, Inc. in writing at the address shown below within ten (10) days from the date of discovery of any claimed defect specifically stating the details of such defect, and, if requested shown on Design By Garry, Inc.??s confirmation.
R.H. Peterson Group, Inc. shall not be liable for any other damages, whether direct or consequential. Specifically, but without limitation, R.H. Peterson Group, Inc. shall not be liable for any damage to buildings or property or any other incidental or consequential damages resulting from any breach of warranty, expressed or implied, or from any defects in its products. No statements, remark, agreement, representation, promise or understanding, oral or written, made by R.H. Peterson Group, Inc., or any agent, representative or employee thereof, which is not contained herein, will be recognized by, or be enforceable or binding upon R.H. Peterson Group, Inc.
There are no understandings or undertakings of any kind with respect to the products or any part thereof which are not expressly set forth and contained herein, and all sales are made without any representation or warranty by R.H. Peterson Group, Inc. that goods are suitable for a particular purpose. In the event any provision of this LIMITED WARRANTY AND LIMITATION OF LIABILITY is held to be illegal or unenforceable by any court of competent jurisdiction, the remaining provisions shall remain in force and effect. STATUE OF LIMITATION: Any action for breach of this LIMITED WARRANTY AND LIMITATION OF LIABILITY must be commenced within one (1) year after the cause of action has accrued.
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES BY R.H. Peterson Group, INC., OTHER THAN THOSE SPECIFICALLY SET OUT ABOVE. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH ANY SALE EXCEPT AS SET FORTH ABOVE.
The following are not covered under this limited warranty:
Warranty subject to change.
Please consult YOUR copy for specific information.
We will have to charge sales tax if you live in the state of Pennsylvania or California.
All deliveries will be common carrier "Curbside Delivery"
"Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the driver??s responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up.
BEFORE PURCHASING, PLEASE NOTE THE FOLLOWING:
|Estimated Lead Time||6-8 weeks|
Our loyal customers have left 58 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback
In today’s world of internet buying across hundreds and/or thousands of miles it is the customer who is at risk as they are purchasing product site unseen. Knowing CJ’s Home Decor & Fireplaces stood behind their customer says a lot about its service and its employees.
Hello, I got your glass today and installed it. I was impressed in how easy it was to put the plugs in that hold the glass in place – nice engineering there. I bought the wrong color – see the attached picture (the new pane is 2nd from left) – it should be lighter. I’ll replace it sometime before I move out; in the mean time it’s a warning to not leave the fire unattended. Thanks for the great packaging, too – I can use that cardboard in projects so it’s going to be reused.
Very poor customer service
Still not resolved. I called, emailed and was billed, paid and received only received 2 one One lb bags!. This is not what I ordered. No response! CJs Hearth & Home Team Kathy - We apologize for the inconvenience and want to get this resolved for you. Our customer service team called and spoke with your husband several times asking to speak with you. Please call us at your convenience so we can be sure you get the proper color and size per your request.
Ron helped me out very well on the phone (assistance with measuring). I was impressed with his follow-up too.
Thank you for the quick reply. I was successful installing my fireplace door this morning by adding a couple of washers between the bracket and bolt/screw supplied. I really am thrilled with the quality, craftsmanship, and ease of installation. Maybe this tip will help others if they find themselves in a similar situation.