Usually ships in 10-15 business days
Our new commercial grade all weather electronic system is perfect for those who plan on running their fire feature everyday for long lengths of time such as restaurants, hotels, resorts, or apartment complexes. The CG AWEIS is built in a way that the igniter is only exposed to the flame for a short period of time (4-5 seconds on average). Once you get your fire feature ignited the pilot burner is then turned off and is no longer next to the heat of the flames. You can get the Commercial AWEIS two different ways:
Recessed Pilot Burner: Where the main pilot burner is recessed below the burner pan and held securely in place by the bracket that sits below the pan. (See different set ups in the addition photos)
Lateral Offset Pilot Burner: The main pilot burner is positioned away from the fire ring toward the outer edge of the fire pit, or fire bowl. The linear burner labeled "Pilot Burner Flame Extender" that gets his gas from the same valve as the pilot burner.
Features and Benefits
All electronic ignition systems are warranted for (1) year with a limited warranty for (2) years. As part of the one year warranty, in the event a system has to be replaced due to a defect/malfunction of the system, manufacturer will replace the system free of charge. This warranty does not cover labor costs. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty. In the event a system fails after the first year (from date of purchase) and within two years of date of purchase, the cost for a replacement system is at a discount rate of 50% of the current listed price. Manufacturer is not responsible for the cost of labor incurred for replacing a system purchased at the discounted rate.
Usually ships in 10-15 business days
Issue: When I turn on the Ignition System nothing happened?
Check: When this happens it is usually due to an electrical wiring or power issue. Make sure to properly check all your electrical connections to ensure that all wires connecting to the transformer as well as the fire feature are connected properly. If all wires appear to be connected, disconnect the wires at the fire feature and attach a Multimeter to the wires to confirm a minimum of 24 volts when the fire feature is turned on. If you do not have a minimum of 24 volts conduct the same test at the transformer to ensure the transformer is in fact producing a minimum of 24 volts. If you do have a minimum of 24 volts at the fire feature E-Mail us the following at [email protected]:
Issue: After I installed the Electronic Ignition System I turned it on, I can see the glow plug is glowing and I can hear the gas flowing but no fire?
Check: This may be caused by a couple of issues.
If a new gas line was installed and the air was never purged from the lines prior to installing the electronic ignition system then it may take a few times of turning the fire feature on and off before the air is out of the lines. Here is how our Electronic Ignition Systems work: after you turn it on the glow plug will come on first followed by the Pilot Gas Valve opening 4 seconds later. For the next 3 minutes the glow plug will cycle on and off every 30 seconds while the Pilot Gas Valve will remain on the entire time. Therefore if you are attempting to purge air from the gas line, turn the system on and leave it on for approximately 3 minutes. Then turn it off and then back on (no need to wait to turn it back on). Let the system run for another 3 minutes. Usually when purging air from a new gas line you will need to cycle the power several times as described above before gas begins to flow. If at any point you smell gas but still don't have ignition, attempt to light the Pilot flame with a handheld lighter. If the flame ignites when you light it by hand please see information under "Electrical Current".
2. Electrical Current
If you have checked your gas lines and believe that there is no air in the lines, then most likely the failure to ignite the fire feature is due to the fact the glow plug may not be getting hot enough to ignite the gas. The reasoning as to why a glow plug may not be getting hot enough is is that it is most likely not getting enough 'amps'. The number of amps reaching the fire feature is heavily dependent on the gauge wire used between the transformer and the fire feature. Our Install Instructions require no less than 12 gauge wire be run for all fire features. Often times we learn that in many cases less than 12 gauge wire has been used and herein lies the cause of the problem.
Here is how to determine if there are enough 'amps' getting to your fire feature.
If you do not see the amps listed above AND the wire gauge used was less than 12 gauge wire – change the wiring. Otherwise contact us for further assistance at the e-mail listed above.
Issue: I turned my fire feature off, so why can I still see small flames coming from my fire feature?
Check: Turn your fire feature on and let the main fire ring light, then turn it off again, you will want to do this multiple times. Small pieces of debris from the gas line can sometimes get caught in the main or pilot valve which may cause it from closing all the way. This will happen sometimes with a new gas line, and by cycling the power often times this will dislodge the debris. If cycling the power does not work for you and does not solve the issue, turn the gas off using the manual shutoff and contact us at the e-mail provided above for further assistance.
|Height||4" Box 6-5/8" | 6-5/8" Total|
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My bowls look amazing! Could not be happier. Thank you for all the help Linda through the whole process. Very knowledgeable and prompt. Thanks again.
Awesome service and product, couldn't be happier. The custom doors that I ordered fit like a glove and came earlier than expected. If you need replacement or custom made doors for your fireplace, get them here.
I received my shipment of the Cottesmore Electric Coal Basket this morning. I am very pleased with the basket and the way it operates. The heater is very quiet and the flickering flame effect is very attractive. I had planned to plug the unit into the electrical outlet on the right side of my fireplace. The electric cord is not long enough to reach that outlet since the cord comes off the left side of the unit. I will have to work something else out. I was very happy and surprised to receive the basket this soon. Thank you for such excellent service. Its been a real pleasure doing business with your company.
Very Fast Shipping
Received my order in less than the time expected. Surprised and happy!
Very Good Packaging
The Fireplace Doors arrived yesterday afternoon and they were very well packaged. I installed the fireplace doors this morning and I am pleased with the way the finish was protected and how the installation went. Everything went smoothly.