The Biltmore™ series fireplaces from Majestic® offer large viewing areas and radiant (non-circulating) heat. Enjoy the cozy comfort and elegance of the Biltmore fireplace in your home today - nothing beats this unit when it comes to adding traditional warmth and comfort!
This appliance is approved for installation with the following chimney pipe: 11 CF Double Wall Pipe.
Five-Year Coverage: For five years from the date this fireplace and components are first purchased for use, MHSC will, at its option, repair or replace any defective part of this fireplace or components, or refund to you a sum not to exceed the factory retail price in effect at the time of purchase.
Ten-Year Coverage: From the sixth through the tenth year following the date this fireplace or accessory is first purchased for use, MHSC will make available to you, at our factory, a free replacement for any defective part in this fireplace or accessory.
Twenty-Five-Year Availability of Replacement Parts: From the eleventh through the twenty-fifth year following the date this fireplace or accessory is first purchased for use, MHSC will make available at our factory replacement parts for this fireplace or accessory, which you may purchase for the list price current at the time your purchase order is received.
This limited warranty does not cover:
Also, under our five year coverage, we do not pay the cost of removal and replacement of any portion of the structure in which the fireplace is situated, made necessary by the repair, removal or re-installation of the fireplace.
And under our twenty-five year warranty of availability of replacement parts, we only promise to maintain a supply of replacement parts at our factory for you to purchase.
Limitations and Exclusions
This warranty applies only to a fireplace sold and used in the United States.
IF WARRANTY SERVICE IS NEEDED...
BEFORE PURCHASING, PLEASE NOTE THE FOLLOWING:
All deliveries will be common carrier "Curbside Delivery." "Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the drivers responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up.
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Samantha was great! I forgot to email her as I promised. My doors came and they were wrong. She worked with me and stayed in contact and got the right ones delivered. She was prompt and very friendly. Mistakes happen and I didn't mind cause of how great I was treated. I tell everyone! The doors are fantastic and look great. Thanks!
All I can say is WOW, ordered my glass on Sunday they processed it on Monday my wife called me Tuesday evening saying it had arrived at our house. It couldn't fit in the door any better I'm very pleased and I'll definitely order anything else I might need in the future from cjs. Thanks
Customer service is A++! They answered every question I had!
Thank you. Very Fast.
Very poor customer service
Still not resolved. I called, emailed and was billed, paid and received only received 2 one One lb bags!. This is not what I ordered. No response! CJs Hearth & Home Team Kathy - We apologize for the inconvenience and want to get this resolved for you. Our customer service team called and spoke with your husband several times asking to speak with you. Please call us at your convenience so we can be sure you get the proper color and size per your request.