Please complete the following form if you've received a damaged product.
CJs Hearth and Home will respond within one (1) business day or less during regular business hours. If your inquiry is submitted outside of our regular business hours, or if the response time exceeds our regular business hours, your inquiry may default to the following business day.
PLEASE INSPECT THE SHIPMENT IMMEDIATELY BEFORE THE TRUCK LEAVES.
All shipments will be carefully inspected and packed before leaving the warehouses. They will be shipped the best carrier possible (UPS, USPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damaged. Report any damages to the carrier immediately. CJ's Home Decor & Fireplaces responsibility for the condition of the goods ends when the carrier accepts them.
It is your responsibility to file claim for damaged merchandise. We can not file claims, we can only verify.
Common carrier deliveries are curbside only, it will be your responsibility to unload the truck.
ANY DAMAGE OR LOSS INCURRED IN TRANSIT IS THE RESPONSIBILITY OF THE CARRIER.
Items Shipped Via UPS Ground / FedEx Ground / DB Schenker
When product is received damaged you HAVE TO DO THE FOLLOWING STEPS:
Upon receipt, all LTL shipments must be carefully inspected by the customer and any damages or missing items must be noted on the bill of lading. Signing for the shipment without notation of any damages on the bill of lading means that the shipment is being signed for in good terms, and any recourse to gain credit from the freight company will be lost.
CJ's Home Decor & Fireplaces is not responsible for LTL shipments once they leave our warehouses.
Claims must immediately be filed with the carrier by consignee/buyer. From the time a carrier picks up a shipment, that carrier assumes all responsibility for that shipment. Claim has to be filed by consignee/customer/buyer - No exceptions!
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