All warranty submissions must be made by the purchaser on record.
IN THE EVENT OF A PRODUCT DEFECT OR ANY WARRANTY RELATED ISSUE, CUSTOMERS CANNOT RETURN THE PRODUCT(S), AND MUST FILE A WARRANTY CLAIM.
Once your claim has been received, it will be forwarded to the manufacturer. Please provide as much information as possible, including the product serial numbers.
CJs Hearth and Home will respond within one (1) business day or less during regular business hours. If your inquiry is submitted outside of our regular business hours, or if the response time exceeds our regular business hours, your inquiry may default to the following business day.
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