Information Directory

Below you can find all the articles and knowledgebase entries for our store. If there is some information you are not finding, please don't hesitate to give us a call!

Customer Feedback  Our customers rate us 5/5 stars.

Our loyal customers have left 55 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback

Coal Stove Glass
Glass arrived in 4 days in a well packed box. I believe i could of thrown the box out a window without cracking the glass . Product was exactly as ordered with nice smooth edges. Than k you guys

John rated our company service 5/5 John stroudsburg

Thanks
Hello, I got your glass today and installed it.  I was impressed in how easy it was to put the plugs in that hold the glass in place – nice engineering there. I bought the wrong color – see the attached picture (the new pane is 2nd from left) – it should be lighter.  I’ll replace it sometime before I move out; in the mean time it’s a warning to not leave the fire unattended. Thanks for the great packaging, too – I can use that cardboard in projects so it’s going to be reused.

Mike B rated our company service 5/5 Mike B

Wish I would have found you sooner
Thanks for the help - I had stalled for years in doing this without a local company - this on-line process worked very well - clear directions and followup to questions and good suggestions. Thanks!

George rated our company service 5/5 George

Friendly
The man I talked to this morning was very helpful and friendly I will be calling back to make my purchase soon! Thank You for your kindness.

Valerie rated our company service 5/5 Valerie Oaklahoma

Restocking 35%
Make sure you know before buying anything from Fireside Expressions that they will charge you 35% for any returns, even if the box is unopened. They don't have to do a lot of sales, they meet their targeted revenue from restocking fees. FIRESIDEXPRESSIONS ANSWER: Dear Ms. Lynch, Firesidexpressions does not charge restocking fees to make money. Restocking fees are charged by manufacturers and vendors to cover the costs of re-entering items into inventory, inspecting the items and re-boxing them in new boxes and filing the paperwork. We also must pay the re-stocking fees if we don’t normally stock items. By the way, I know that the BBB did pass along our offer to share the restocking fees and lower your rate to 25%. They told us that you did not think that was good enough.  

Sheri Lynn McHenry-L... rated our company service 1/5 Sheri Lynn McHenry-L... Castle Rock

About CJ's Home Decor & Fireplaces LLC Thanks for Shopping CJ's!
Fire, Water, Paradise Experts Since 1999!
PH: (888) 986-1535
Fax: (814) 723-4187
Warren, PA 16365
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