Information Directory

Below you can find all the articles and knowledgebase entries for our store. If there is some information you are not finding, please don't hesitate to give us a call!

Customer Feedback  Our customers rate us 5/5 stars.

Our loyal customers have left 56 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback

Customer Service
I must say the ladies in customer service really do go above and beyond. They have been quick to respond and extremely helpful. I can not wait to get my concrete bowls and install them. Thank you Dana and Lindsey for great service.

Happy Customer rated our company service 5/5 Happy Customer

Restocking 35%
Make sure you know before buying anything from Fireside Expressions that they will charge you 35% for any returns, even if the box is unopened. They don't have to do a lot of sales, they meet their targeted revenue from restocking fees. FIRESIDEXPRESSIONS ANSWER: Dear Ms. Lynch, Firesidexpressions does not charge restocking fees to make money. Restocking fees are charged by manufacturers and vendors to cover the costs of re-entering items into inventory, inspecting the items and re-boxing them in new boxes and filing the paperwork. We also must pay the re-stocking fees if we don’t normally stock items. By the way, I know that the BBB did pass along our offer to share the restocking fees and lower your rate to 25%. They told us that you did not think that was good enough.  

Sheri Lynn McHenry-L... rated our company service 1/5 Sheri Lynn McHenry-L... Castle Rock

GREAT PRICES!!  fit in my budget.

Kristen rated our company service 5/5 Kristen

Glass was broken in transit... BUT!
Glass showed up broken for some unknown reason. No questions asked these guys shipped me a new one right away! Great company. Glass fits perfectly.

Joshua Thompson rated our company service 5/5 Joshua Thompson Kernville, CA

Wow, fast turn around on my order.

Judy D rated our company service 5/5 Judy D

About CJ's Home Decor & Fireplaces LLC Thanks for Shopping CJ's!
Fire, Water, Paradise Experts Since 1999!
PH: (888) 986-1535
Fax: (814) 723-4187
Warren, PA 16365
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Mon-Fri 9:00-5:00 EST
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