[OLD] Truck Shipments

LTL Truck Shipments MUST be inspected before signing delivery receipt. Once you sign it is yours - damage and all. Trucking companies do not like to pay out money for damages.

It is helpful to note "With exception of concealed damage" and the condition of the boxes.

Pictures taken before the driver leaves and before you open the boxes is also helpful if a claim has to be filed. Also take pictures of any damage as you open each item.

Customer Feedback  Our customers rate us 5/5 stars.

Our loyal customers have left 55 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback

Bad experience
I went by the description they had but apparently it was not the actual size of the product but the size of the fireplace. No where on the website do they have the diameters of the actual product. After getting the product I noticed it was the wrong size and tried returning it. They want 20% restocking and I pay for shipping due to the terms but in the terms and condition it also States you'll get a courtesy email to make sure you purchase the right product before it ship. Well after I said that they stop emailing me. CJs Hearth & Home Team The description on the web site said that it was a screen for a direct vent fireplace. After seeing a picture of your fireplace it was clear that you have a vent free fireplace not a direct vent. A direct vent fireplace has a sealed piece of glass on the front of the fireplace. This screen is made only for the Monessen models listed in the ...

Diane rated our company service 1/5 Diane Spartanburg

Thank you!!! What great response!!! I appreciate the quickness and the service of your company!!!

Phillip rated our company service 5/5 Phillip

Concrete Bowls
My bowls look amazing! Could not be happier. Thank you for all the help Linda through the whole process. Very knowledgeable and prompt. Thanks again.

 rated our company service 5/5

Very Good Packaging
The Fireplace Doors arrived yesterday afternoon and they were very well packaged. I installed the fireplace doors this morning and I am pleased with the way the finish was protected and how the installation went. Everything went smoothly.

Morris rated our company service 5/5 Morris

Pro Tip
Thank you for the quick reply. I was successful installing my fireplace door this morning by adding a couple of washers between the bracket and bolt/screw supplied. I really am thrilled with the quality, craftsmanship, and ease of installation. Maybe this tip will help others if they find themselves in a similar situation.

Chip rated our company service 5/5 Chip

About CJ's Home Decor & Fireplaces LLC Thanks for Shopping CJ's!
Fire, Water, Paradise Experts Since 1999!
PH: (888) 986-1535
Fax: (814) 723-4187
Warren, PA 16365
Operators Available:
Mon-Fri 9:00-5:00 EST
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