This document was last updated on September 12, 2016.
SECURITY & SAFETY:
All Customer and order transactions take place over a secure connection. Our facilities and servers are SSL protected and PCI compliant. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. Also, our Websites are checked daily to verify the security of our connections and your transactions. To learn more about the systems protecting your data visit the following sites:
The security of your Personal Information is important to us, but remember that no method of transmission over the internet, phone, or method of electronic storage, is without insecurities. While we strive to use commercially acceptable means to protect your Personal Information, we cannot in an ever changing state of technology, absolutely guarantee security on your end. In order to increase the security of your visit, and within the Company Websites, please be stateful. Here are some suggestions for a safer ecommerce experience:
PRIVACY & SECURITY POLICY:
While using our Website, the Company may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information"). This Personal Information is created and maintained by the Company in the normal course of operating websites, order fulfillment, business intelligence, office operations, and server maintenance. In addition, the Company may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of communications before, during, or after an interaction with staff and/or the Websites. The Company will protect the confidentiality of its customers' Personal Information to the fullest extent possible and consistent with the law and the legitimate interests of the Company, its partners, its employees and other customers of Company services. To protect the loss, misuse, and alteration of Personal Information that is collected from Customers, the Company has appropriate physical, electronic, encryption, and managerial procedures in place.
Use of Information:
The Company will not share customer Personal Information with other customers, business partners, or other 3rd parties. The Company may however aggregate and generalize specific Personal Information internally such as IP address in order to mitigate fraud preventions, website performance, and customer experience. The Company may also use customer Personal Information such as email to provide its customers with technical information, zero-day security alerts, automated account/order alerts, or information about new or upgraded services relevant to their past interest(s). Personal Information is strictly guarded and used internally only for customer interactions such as:
Disclosure of Customer Information & Communications:
The Company will not disclose its Customer's Personal Information unless the Company has reason to believe that disclosing such Personal Information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of the Company, the Company customers, or others, or where the Company has a good-faith belief that the law requires such disclosure.
The Company also will not, except for reasons stated below, disclose to third parties any Personal Information, the contents of any electronic mail, or other electronic communications that the Company stores or transmits for its customers. The circumstances under which the Company will disclose such electronic customer communications are when:
Like many Website operators, we collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, user agent, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other useage statistics. We collect this data strictly for security reasons and so we can track down fradulant or malicious useage.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web Website and stored on your computer's hard drive. Like many companies, we use "cookies" to store information related to your session on the Websites. This information is simply to streamline your visit. Examples include, the Products in your shopping cart, Website settings such as "grid or list view", your live chat/support state, your session identifier which keeps you logged in, and an anonmyous session identifier which gets sent to a business analytics engine. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use portions of our Websites such as the cart or login features.
Links To Other Sites:
The Company disclaims any intention to: censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. The Company will, however, review, delete or block access to communication that may harm the Company, its customers or third parties based on any available Personal Information that points to such evidence or intent.
The CJ's Home Decor & Fireplaces Team
CJ's Home Decor & Fireplaces LLC (The Company) and its Webite(s) RESERVE THE RIGHT TO MAKE CHANGES TO THIS WEBSITE AND TERMS AND CONDITIONS AT ANY TIME
Our loyal customers have left 55 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback
Thank you for responding and extending a discount offer to me. I'm so very impressed by your concern for just one customer, thanks. Also thank you for the advice about what may happen if we shut the doors completely.
I received my shipment of the Cottesmore Electric Coal Basket this morning. I am very pleased with the basket and the way it operates. The heater is very quiet and the flickering flame effect is very attractive. I had planned to plug the unit into the electrical outlet on the right side of my fireplace. The electric cord is not long enough to reach that outlet since the cord comes off the left side of the unit. I will have to work something else out. I was very happy and surprised to receive the basket this soon. Thank you for such excellent service. Its been a real pleasure doing business with your company.
I really enjoyed working with you! Your attention to detail and follow up were beyond expectation.
Fire pit has small flame
When I put my fire pit glass on top of the orafice, it seems like the glass is covering the hole/ports and the fire is very sporadic which is limiting the heat from the pit. Any suggestions on what I can do?
Very Good Packaging
The Fireplace Doors arrived yesterday afternoon and they were very well packaged. I installed the fireplace doors this morning and I am pleased with the way the finish was protected and how the installation went. Everything went smoothly.