This document was last updated on September 12, 2016.
SECURITY & SAFETY:
All Customer and order transactions take place over a secure connection. Our facilities and servers are SSL protected and PCI compliant. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. Also, our Websites are checked daily to verify the security of our connections and your transactions. To learn more about the systems protecting your data visit the following sites:
The security of your Personal Information is important to us, but remember that no method of transmission over the internet, phone, or method of electronic storage, is without insecurities. While we strive to use commercially acceptable means to protect your Personal Information, we cannot in an ever changing state of technology, absolutely guarantee security on your end. In order to increase the security of your visit, and within the Company Websites, please be stateful. Here are some suggestions for a safer ecommerce experience:
PRIVACY & SECURITY POLICY:
While using our Website, the Company may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information"). This Personal Information is created and maintained by the Company in the normal course of operating websites, order fulfillment, business intelligence, office operations, and server maintenance. In addition, the Company may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of communications before, during, or after an interaction with staff and/or the Websites. The Company will protect the confidentiality of its customers' Personal Information to the fullest extent possible and consistent with the law and the legitimate interests of the Company, its partners, its employees and other customers of Company services. To protect the loss, misuse, and alteration of Personal Information that is collected from Customers, the Company has appropriate physical, electronic, encryption, and managerial procedures in place.
Use of Information:
The Company will not share customer Personal Information with other customers, business partners, or other 3rd parties. The Company may however aggregate and generalize specific Personal Information internally such as IP address in order to mitigate fraud preventions, website performance, and customer experience. The Company may also use customer Personal Information such as email to provide its customers with technical information, zero-day security alerts, automated account/order alerts, or information about new or upgraded services relevant to their past interest(s). Personal Information is strictly guarded and used internally only for customer interactions such as:
Disclosure of Customer Information & Communications:
The Company will not disclose its Customer's Personal Information unless the Company has reason to believe that disclosing such Personal Information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of the Company, the Company customers, or others, or where the Company has a good-faith belief that the law requires such disclosure.
The Company also will not, except for reasons stated below, disclose to third parties any Personal Information, the contents of any electronic mail, or other electronic communications that the Company stores or transmits for its customers. The circumstances under which the Company will disclose such electronic customer communications are when:
Like many Website operators, we collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, user agent, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other useage statistics. We collect this data strictly for security reasons and so we can track down fradulant or malicious useage.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web Website and stored on your computer's hard drive. Like many companies, we use "cookies" to store information related to your session on the Websites. This information is simply to streamline your visit. Examples include, the Products in your shopping cart, Website settings such as "grid or list view", your live chat/support state, your session identifier which keeps you logged in, and an anonmyous session identifier which gets sent to a business analytics engine. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use portions of our Websites such as the cart or login features.
Links To Other Sites:
The Company disclaims any intention to: censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. The Company will, however, review, delete or block access to communication that may harm the Company, its customers or third parties based on any available Personal Information that points to such evidence or intent.
The CJ's Home Decor & Fireplaces Team
CJ's Home Decor & Fireplaces LLC (The Company) and its Webite(s) RESERVE THE RIGHT TO MAKE CHANGES TO THIS WEBSITE AND TERMS AND CONDITIONS AT ANY TIME
Our loyal customers have left 55 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback
Glass was broken in transit... BUT!
Glass showed up broken for some unknown reason. No questions asked these guys shipped me a new one right away! Great company. Glass fits perfectly.
Replacing the glass was a breeze
This is my first time doing business with FastReplacementglass.com, and I am impressed with their customer care, they actually care!!!!. I have talked to Kimberly in person twice and communicated via email more than a couple of times in regards to getting a replacement glass for my fire-place glass bi-fold doors. Actually the glass procurement was the fast and easy part, and it came fast with accurate dimensions finished with a pencil edge that matched the other glass panels perfectly. The challenge after receiving the replacement glass was to find the proper gasket to replace the old used gaskets. Kimberly is very knowledgeable and has solutions for unique problem jobs like mine turned out to be.
Just wanted to let you know that the new fireplace doors look very nice and fit perfectly.
Ron helped me out very well on the phone (assistance with measuring). I was impressed with his follow-up too.
Very fast processing and shipping of my order. Would definitely order from them again!