Return & RMA Packaging Guidelines

Packaging returns is important so no further damage occurs

When sending a standard return back to CJ's, there are a few things to remember:

Every parcel is subject to strains such as shaking, vibrations, and pressure during transport. That is why you should use proper packaging.

1) Inner packaging:

The best outer packaging is useless if the proper inner packaging is missing. The inner packaging provides padding, secures the product, and ensures there is space between the individual contents and the outer packaging. It is important that pressure-sensitive and fragile contents never touch the outer packaging or other contents directly. All contents should be well protected against sliding around. When selecting the inner packaging, please note the following information:

  • The more fragile the product, the more important the proper inner packaging.
  • Padding can not be replaced by a high-quality shipping carton.
  • Make sure that there is a sufficiently thick layer of padding around the product or each individual item.
  • Polystyrene chips shift around during transport. This can lead to holes inside the box, so that the contents are no longer firmly in place. Therefore, after filling in the first layer, shake the box to distribute the chips. Finally, you can fill in the holes with more chips until overflowing.

Packaging shops offer a wide selection of various padding materials. Suitable are:

  • corrugated cardboard tubes,
  • bubble wrap, which you can wrap up to five or six times,
  • corrugated board,
  • foam plastics,
  • padding materials, which can be stuffed or poured.


2) Outer packaging:

When selecting the shipping carton, make sure it is the right size (contents plus padding) and is sufficiently stable. Corrugated cardboard boxes are especially suitable. Depending on the contents' weight, fragility and size you can also use rigid cardboard boxes, flexible wrapping paper, plastic wrapping sheets or dispatch envelopes (padded or reinforced). When selecting the outer packaging, please note the following information:

  • The more sensitive to pressure and shaking and the heavier and larger your items are, the sturdier the outer packaging should be.
  • If you wish to reuse packaging, please note that the box's stability may be considerably reduced. Therefore, check the package's stability for tears, dimples, dents, or perforations. Please do not use any damaged used packaging.


3) Secure sealing:

The heavier or larger your item is, the stronger the sealing material should be. Therefore, when packing your parcel, make sure it is well sealed. It serves a dual purpose of protection during transport and to prove they have not been tampered with. Self-adhesive plastic packing tape, generally at least 50 mm wide, is a suitable example. You can also use gummed tape with reinforcing fibers or material. In addition, you can secure your parcels by using a plastic band or by tying strong string tightly around them. Please do not use paper masking tape, narrow sticky tape, insulation tape or paper labels when sealing items. These products are not tear-resistant or have sufficient adhesive strength.



Freight Packaging Guidelines

When sending a freight return back to CJ's, please consider these points:

When shipping items via a truckline, it is important to palletize (put on a pallet) your items to prevent damage. Here are a few tips for palletization:

1) Preparing Your Pallet:

Remember to first box up any small items according to the guidelines in our (shipping and packaging guide) for package shipments. Stack your larger items on the pallet first, and smaller items on top.

2) Securing Your Load:

Some irregularly shaped items such as appliances or furniture should have their own pallets The the pallet should be wider and longer than any of the items on it. In other words, the items on the pallet should fit on top of the pallet, and you should be able to see the outside edges of the pallet on all sides.

All items should be strapped to the pallet using strapping specifically designed for shipping purposes. The items should be strapped both front-to-back and left-to-right.

3) Wrapping It Up:

For pallets consisting of more than one box, the boxes should be wrapped in stretch wrap after being strapped to the pallet so that the stack of boxes stays together securely.

4) Identify Your Load:

A large shipping label should be placed on each pallet that has the address to which it is being shipped, the pallet number, and the total number of pallets. The labels should be large enough to read clearly from several feet away.

Ready to Submit a Return?

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