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Thank you for visiting CJ's Hearth & Home! Our customer service professionals are standing by to answer your calls or conduct your chat session. In the event that you've happened upon our site after regular business hours, we're answering some general questions about our company below.

Product Information

Where are your products manufactured?

Our large selection of home décor products are made right here in the United States! 

Will you match your competitors' prices?

We do offer a price match guarantee, however there are some rules and conditions that apply:

• Price matching is only available for products sold by factory authorized internet dealers.
• Price matching is not available for closeout, clearance, or promotional offers.
• Price matching must include shipping charges, sales taxes and/or membership fees to calculate actual delivered cost.
• Price matching must include exact and verifiable pricing, not implied prices based on discounts, coupons, or other forms of price reductions.
• Price matching is not available for existing orders.
• Ebay and all other auction style websites are not eligible for price matching.
• Price matching is only available for domestic orders (lower 48 USA states).
• Select products which are contractually bound through Pricing Control Agreements, and therefore cannot be sold below enforced pricing floors, are not eligible for price matching. In other words, we cannot discount certain products as mandated by the manufacturers. This practice will result in the cancellation of our delearship agreement with these manufacturers.

Do you have any type of frequent shopper program?

Yes! Check out CJ's Reward Points for more information!

Payment

What method of payment does CJ's Hearth & Home accept?

We accept all major credit cards and Paypal.

Shipping

Do you offer free shipping?

Many of our products are shipped to you for free. The items that qualify will have a  notation on and below the main picture.

How do you ship your products?

Due to their weight, many of our products are shipped as freight. This means that a signature is required for delivery. All shipments must be inspected carefully; any damages or missing items are to be noted on the delivery receipt. In the event of possible concealed damage, customer MUST write "Pending Inspection" next to their signature on the delivery receipt. Failure to do so will bar the customer from recovery for undiscovered damage after the fact. All deliveries will be common carrier, or Curbside Delivery, which means the product is delivered to the curb at the end of the driveway. It is not the driver's responsibility to bring freight into the house, garage, etc. Drivers are not to assist with unpacking, set-up, or clean up.

Warranties

Do your products have warranties? How long are they in effect?

Most of our products have manufacturer's warranties on them. Please read through the item description and click on the warranty tab to find out how long it is effective for that specific product. Some companies have 20 year limited warranties, and others only have a 1 year warranty. Please make sure you are aware of all applicable information.

How long will it take to get a replacement part for a product that is under warranty?

Depending on the manufacturer, it may take up to six months to receive the warrantied part.

How can I find a replacement part if the warranty on my product has expired?

Please call our customer service professionals at 1-888-986-1535, Monday-Friday 9am-5pm, and let us help you!

Do the warranties cover the cost of shipping the replacement part?

No. Most warranties do not cover the cost of shipping. This expense is the sole responsibility of the customer.

Returns

How do you handle returns?

Occasionally, our customers need to return an item that is damaged or malfunctioning. CJ's Hearth & Home does allow returns; however, due to the diverse and ever changing shipping required of our products, we have some rules and conditions that apply. Please visit our Return & RMA Packaging Guidelines page for detailed information.

More About CJ's

Here at CJ's Hearth & Home, we know exactly what our customers want and need to make their house a home!

For the interior of your cozy abode, our fireplaces and stoves are always in season!  We even have a line of chimney systems, as well as maintenance, repair, and accent products that are always in stock. For gas burning features, we have state of the art fire media for enhancing the look and feel of the flames. Our valve kits allow you to keep your gas features up to code and in style! For extra emphasis, you'll be able to make your fireplace the focal point of your living space with our selection of mantels, mantel shelves, and corbels. From Tiffany to contemporary, we have a gorgeous array of ceiling fans, flush mounts, sconces, lamps, and elegant chandeliers to coordinate with any theme. Organize and accentuate your kitchen and bath with our cabinet series.

We all need time to relax and unwind, and what better place to do it than in your own backyard? Turn your backyard into center stage for entertaining all year round. Choose from patio, poolside, and backyard products that range from warm to spectacular! Our fire, water, and fire-on-water features are very popular and we are proud to be able to offer them to you in a variety of options.

If you want to light up the evening sky or add exotic illumination to your pathways, we have a great selection of tiki torches and gas lamps. For the classic bonfire, consider adding a fire pit to your outdoor living space. We have a variety of ready-made and do-it-yourself enclosures available. If you are building your feature from scratch, we have many stainless steel burners in various sizes and shapes. We also stock propane air mixers if you choose to use this fuel option. A tank table is a beautiful and functional way to hide the 20 lb. propane tank that fuels your fire pit. Whatever fire pit you decide on, remember to order a fire pit safety screen. 

For stunning beauty, enhance your dinner conversation with a fire table. We have a gorgeous collection of dining, coffee, and conversational styles complete with burner systems. Fire bowls add a certain flair and ambiance to your poolside as well as your patio. Most can be mounted on the ground or upon a pedestal, column, or wall. These bowls can be made out of lightweight concrete, copper, or stainless steel.

Once you decide on a gas fire bowl or table, remember to add lava rock or fire glass to finish the look. The beautiful fire glass pieces come in many different colors and sizes to match your style. There is nothing like the sparkle of fire on hundreds of little pieces of glass. Try crystal or clear fire glass for the dramatic look of fire on ice. Lava rock is safe for any gas fire and adds a natural, rustic appeal to your fire pit or bowl.

Scupper bowls are designed so that you can add water that will cascade from the bowl and into a pool or fountain base. Custom fire and water features are also available. Just email or fax us your design and we can help you get what you are looking for.

Keep in mind that safety shutoff valves should be a local code requirement... But even if it isn't, basic safety would require a shutoff valve for your peace of mind, and we keep them in stock for quick shipping.

We strive to buy and sell as many products as possible that are made in the USA. Many of our items are handcrafted. These products are created by an actual artist's hands, rather than machine made. Due to this unique art form, each product will have some differences in the finish (such as hand-hammering or molding).

Dreams can come true! You can have a vacation or spa experience any time that you need it without having to make reservations or schedule time off. Unwind after a long day at work the best way. Think about it, picture it, and then call us to start living the dream!

Customer Feedback  

Our loyal customers have left 59 company testimonials giving us an average of 5/5 stars for great service. Would you like to leave your own feedback, testimonial, or review? Leave My Feedback

Finally got to use these doors I got my fireplace doors, and I just wanted to say thanks! They look fantastic, work perfectly, so simple to install. I couldn't be any happier! Thanks so much for all your help with getting the right doors for my particular fireplace. We all gathered around the fireplace this afternoon and enjoyed the fire and the doors!! Andrew

Glass broke Glass had to be resized to meet order once. Customer service was amazing. Unfortunately the glass was not. Even with the resizing and additional information provided the glass failed to meet the specifications required. Although the company was amazing to work with, I will have to go somewhere else with my business. Jon

Fireplace doors Awesome service and product, couldn't be happier. The custom doors that I ordered fit like a glove and came earlier than expected. If you need replacement or custom made doors for your fireplace, get them here. steve Fayetteville, NC

Very Fast Shipping Received my order in less than the time expected. Surprised and happy! Marcus D

Thank you!!! What great response!!! I appreciate the quickness and the service of your company!!! Phillip

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